I've been looking at the Orders and Returns link at the bottom but I can't see how one would make a return using this link. Is there a way to create a return using this link?
Currently, I use rwd package:
app/design/frontend/rwd/default/layout/sales.xml => 334 - 342 lines
<block type="sales/widget_guest_form" name="guest.form" template="sales/guest/form.phtml"/>
As you can see, this form will use template under folder: <your theme>/sales/guest/
Sure that sales_guest_form layout declares our form template. You also use already widget template: sales/widget/guest/form.phtml.
Note: Your website has already any order?
So you use a contact form on Orders and Returns page so customers can contact customer service for returns?
No, I haven't had any returns yet, Just working on the customer service page, trying to explain how to customers how they can do returns.
There is a slight confusing name. Actually, "Orders and Returns" only shows the orders with its states. You cannot do any more as a guest.