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Emails not being received after upgrade to 1.9.2.3

SOLVED

Emails not being received after upgrade to 1.9.2.3

Hello,

 

After having upgraded to community 1.9.2.3 yesterday, any emails sent by a customer via front end Magento contact form pages do not arrive in our inboxes. On the front end, there are no errors that occur, and I checked multiple times and they aren't going to any spam folders. Additionally there aren't any related errors in the log files.

 

However, order email confirmations are being sent out and received by our customers. 

 

Can anyone assist me with this issue?

 

Thanks,

Mike

3 REPLIES

Re: Emails not being received after upgrade to 1.9.2.3

Which version you upgraded it from?

Tanel Raja

Re: Emails not being received after upgrade to 1.9.2.3

I don't know from which version do you came but since Magento 1.9.1 emails aren't send directly. From that version all emails are being queued.

The Magento cron is the responsible to process that queue.

You can check if your cron configuration is right following the documentation: http://devdocs.magento.com/guides/m1x/install/installing_install.html#install-cron

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Re: Emails not being received after upgrade to 1.9.2.3

Yeah this is definitely a cron issue. You will want to have your cron run every minute if possible.

 

The setup of the cron depends on your server provider.

 

An example of the setup would look something like this: https://docs.nexcess.net/article/how-to-configure-a-cron-job.html

-Kris
4x Certified, Blogger @ xgento.com