I'm a new Magento store owner and I'm trying to figure out how we will be processing returns after we launch our new site. Magento 2 User Guide is a bit lacking in step-by-step detail for processing returns and exchanges. Can anyone provide best practices on processing returns and exchanges? The "RMA Wokflow" generally describes a process but does not detail how any of it is done: docs.magento.com/m2/ee/user_guide/sales/rma-configure.html
For example, we don't require a customer to submit a request. We simply receive returns and then process them once we receive them. In M2 Admin, how will we initiate a return/exchange? From Sales > Orders> Create Return or Sales > Returns > New Return Request?
Receive Request.Both registered customers and guests can request an RMA. You can also submit an RMA request from the Admin.
How? From Sales > Orders> Create Return? or Sales > Returns > New Return Request? Is Sales >Order > Create Credit Memo used for returns/exchanges or just a store credit not associated with a specific product return?