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Error message showing on shipping

Error message showing on shipping

Hi,

 

New to Magento and wehave a question about setting up shipping.

We set it to be £4.50 and on the store front it shows fine but we also get a red cross ad a highlighted field next to it.

We are not sure why this is showing as it seems to relate to displaying an error.

Checkout.png

Can you help with this.

 

Thanks

Rich

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8 REPLIES

Re: Error message showing on shipping

Hi @perryworld,

 

Which shipping method are you using?

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Re: Error message showing on shipping

Hi Damian

Thanks for your reply

We have setup the shipping like this 

Shipping.png

Is that correct?

 

Rich

Re: Error message showing on shipping

Hi @perryworld,


I've tested again with a (almost) fresh installation.

 

Área de trabajo 1_003.pngMethods configuration

 Then I've tried to buy something.

 

Área de trabajo 1_004.pngCheckout

 

And then th final checkout step.

 

Área de trabajo 1_005.pngCheckout

I didn't set anything else.

Are you using some 3rd-aprty modules.

Maybe you can activate the Magento's logs to see if there is some clue about the error? Did you get some error message on your browser console?

 

 

 

 

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Re: Error message showing on shipping

Hi Damian,

 

We are not using any 3rd party add-ons and the installation is pretty much a clean install ( few css changes).

We are not getting any errors via develpoers tools

When we switch the shipping off the "X" and highlighted label disappears so it is shipping related.

 

Thanks for looking at this for us

Cheers

Rich

Re: Error message showing on shipping

Hi @perryworld,

 

In that case I'm out of ideas. I don't know how to recreate the error so I can't search for a solution.

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Re: Error message showing on shipping

Hi Damian

 

Thanks for your efforts.

I can hide them using css but will tr and find a better solution and I will post it here if I do

 

Cheers

Rich

Re: Error message showing on shipping

Hi,

 

After spending some time with our ISP we found the issue was being caused by a setting in the htaccess file - he said it saves the versioning and the file was read only so couldn't save it.

Also, the poor performance was causing a problem - now we have rectified this the site works fine

 

Thanks

Re: Error message showing on shipping

Hi @perryworld,

 

Great! Thanks for sharing the problem and the solution.

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