Forgot Password Email NOT Being Sent

[Loginname]

magento 2.2.2

Forgot Password email is not being sent. I have tested agaisnt 2 different email accounts, also I have checked inbox, unread and spam folder.

Generally I think email is configred correctly as clients are getting order conformation emails. And if I login to backoffice and click "reset password", then an email is sent..

but no email is sent to forgot password

Any ideas

[PankajS_Magento]

Hi @Loginname 

I have only this solution for you. You can reset Magento 2 user password in database

Go to phpmyadmin and run the following sql query, replace username 'admin' in your query:

UPDATE admin_user SET password = CONCAT(SHA2('xxxxxxxYourNewPassword', 256), ':xxxxxxx:1') WHERE username = 'admin';

The xxxxxxx character sequence is a cryptographic salt, it is saved in app\etc\env.php file

<?php
return array (
...
'crypt' => 
array (
'key' => '525701df74e6cba74d5e9a1bb3d935ad', //cryptographic salt
),
...

I hope it will help you.

Thanks

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[Loginname]

Thank you, but this is not what I'm looking for.

I wonder why the Forgot Password email is never sent

[PankajS_Magento]

Hi @Loginname 

I would like to suggest you to use this extension for SMTP email. This is a free extension.

https://github.com/mageplaza/module-core
https://github.com/mageplaza/magento-2-smtp

Steps to install and configuration:

1) Download and install both the extension.

2) Run upgrade and compile command, clear cache

3) Setting for SMTP under Store Configuration

It will defiantly work for you.

Cheers. 

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