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Mobile Navmenue Subcategories not showing

‎07-26-2023 07:20 PM
‎07-26-2023 07:20 PM

Mobile Navmenue Subcategories not showing

Hello,

I have one problem in our shops mobile version, there the navmenue dont show the subcategories after clicking the main categorie as you see in the pictures.                          First the desktop version is showing subcategories: Desktopversion.png                                                 mobile version after clicking the main category the subcateories are not showing up: mobile.png 

 

An example how it should be after clicking the main category (mobile version) on the top the main category and under the listed subcategories:

  无标题.png

I am new in magento I previously worked with shopify so I have no clue where to start to fix this problem thanks for helping. Our shop site is sogood.de  

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‎07-26-2023 09:07 PM
‎07-26-2023 09:07 PM

Re: Mobile Navmenue Subcategories not showing

Hello @jacobsebas9fba, 

  1. Start by clearing your Magento cache to ensure that any outdated or conflicting files are removed. You can do this by navigating to System > Cache Management in the Magento admin panel and clicking on the "Flush Magento Cache" button.

  2. If you've made any customizations to the Luma theme files, try reverting those changes temporarily to see if the issue is resolved. Sometimes, conflicts or errors in custom code can cause problems with the mobile menu functionality.

  3. Ensure that there are no JavaScript conflicts on your website that could be affecting the mobile menu functionality. Disable any third-party extensions or custom scripts and test if the mobile menu works properly. If the menu functions correctly after disabling certain components, you may need to investigate further or seek support from the extension developer.

  4. Check if any theme files related to the mobile menu have been modified or overridden during the update process. Compare the relevant template files, JavaScript files, and CSS files with a clean version of the Luma theme. Make sure there are no syntax errors or missing code in these files.

       check with the above steps

Note: Please provide a proper screenshot so it will help to understand the issue

 

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