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Reviews not working proper

Reviews not working proper

Hi all,

 

When I launched my magento shop it was version 2.1.7 an there you could disable the reviews in the admin area. Then is upgraded to 2.2.2 and now i would like to enable the reviews.

In this time it is now not an option from the admin dash anymore but thats not at problem for me so i open my terminal and type the module:status code but it seems that is module is already enabled and I cannot get it to work proper it will not show on the frontend.

 

So how do I fix this? Is there an admin setting that I'm missing or something?

 

Sincerly,

Daniel

9 REPLIES

Re: Reviews not working proper

Hi Daniel

 

If its confirm that your ratings module is enabled then go to the your admin

 

logged in to admin and click on Stores -> attrubutes -> ratings

 

Over there you will see ratings grid - make sure whatever you want to display is active

 

if its not active then edit that field and make it active and saved it.

 

That will works !!

 

if issue solved, Click kudos/Accept as solutions.

 

if issue solved,Click Kudos & Accept as Solution

Re: Reviews not working proper

Thank you for your answer - But If i go to Stores -> attrubutes -> ratings it is just an empty page (see screenshot).

 

Skærmbillede 2018-01-25 kl. 12.45.46.png

 

And this is what i get out of the terminal

 

List of enabled modules:
Apptrian_FacebookPixel
Magento_Store
Magento_Directory
Clkweb_PackageShops
Magento_Backend
HairTeam_NewGredi
Magento_Eav
Magento_AdvancedPricingImportExport
Magento_Config
Magento_Authorization
Magento_Theme
Magento_Customer
Magento_Backup
Magento_AdminNotification
Magento_Indexer
Magento_BundleImportExport
Magento_CacheInvalidate
Magento_Cms
Magento_Catalog
Magento_Security
Magento_CatalogImportExport
Magento_Quote
Magento_Cron
Magento_Msrp
Magento_Search
Magento_CatalogUrlRewrite
Magento_Rule
Magento_SalesSequence
Magento_Payment
Magento_CatalogInventory
Magento_CmsUrlRewrite
Magento_User
Magento_ConfigurableImportExport
Magento_CatalogRule
Magento_Sales
Magento_Contact
Magento_Cookie
Magento_Widget
Magento_CurrencySymbol
Magento_Checkout
Magento_Integration
Magento_CustomerImportExport
Magento_Deploy
Magento_Developer
Magento_ConfigurableProduct
Magento_Downloadable
Magento_ImportExport
Clkweb_Checkout
Magento_Email
Magento_EncryptionKey
Magento_GiftMessage
Magento_GoogleAdwords
Magento_GoogleAnalytics
Magento_Ui
Magento_GroupedImportExport
Magento_GroupedProduct
Magento_DownloadableImportExport
Magento_Bundle
Magento_InstantPurchase
Magento_Analytics
Magento_LayeredNavigation
Magento_MediaStorage
Magento_ConfigurableProductSales
Magento_NewRelicReporting
Magento_Reports
Magento_OfflinePayments
Magento_SalesRule
Magento_PageCache
Bambora_Online
Magento_Vault
Magento_Persistent
Magento_ProductAlert
Magento_ProductVideo
Magento_Authorizenet
Magento_QuoteAnalytics
Magento_ReleaseNotification
Magento_Review
Magento_RequireJs
Magento_Shipping
Magento_ReviewAnalytics
Magento_Robots
Magento_Rss
Magento_CatalogWidget
Magento_CheckoutAgreements
Magento_SalesAnalytics
Magento_SalesInventory
Magento_OfflineShipping
Magento_Paypal
Magento_UrlRewrite
Magento_CatalogSearch
Magento_CustomerAnalytics
Magento_SendFriend
Magento_Newsletter
Magento_Signifyd
Magento_Sitemap
Magento_CatalogRuleConfigurable
Magento_Swagger
Magento_Swatches
Magento_SwatchesLayeredNavigation
Magento_Tax
Magento_TaxImportExport
Magento_Captcha
Magento_Translation
Magento_GoogleOptimizer
Magento_CatalogAnalytics
Magento_Variable
Magento_Braintree
Magento_Version
Magento_Webapi
Magento_WebapiSecurity
Magento_Weee
Magento_Wishlist
Dotdigitalgroup_Email
Magento_WishlistAnalytics
Nwdthemes_Base
Nwdthemes_Revslider
Shopial_Facebook
Temando_Shipping
WebShopApps_MatrixRate

List of disabled modules:
Magento_Dhl
Magento_Fedex
Magento_Marketplace
Magento_Multishipping
Magento_Ups
Magento_SampleData
Magento_Usps
Mageplaza_Core

Re: Reviews not working proper

Looks like your first screenshot is not visible , could you please check and upload it again ?

 

Also ratings is blank - then add new entry in it ,by clicking on new button .

 

When you click on add new button , form is open which ask basic details by fill up that and select the store where you want to display ratings form and also select is active property.

 

once you done with it click on save button and check on frontend side.

 

it will shows the review form with one field which you have created.

 

if issue solved, Click kudos/Accept as solutions.

 

if issue solved,Click Kudos & Accept as Solution

Re: Reviews not working proper

There is nothing on the "Ratings" page no buttons nothing. It is just a blank page within magento backend.

 

 

 Udklip.PNG

 

Better now? If not here is a dropbox link https://www.dropbox.com/s/45lhcvryrdtg9zf/Udklip.PNG?dl=0

Re: Reviews not working proper

Seems like The image is still not showing up.

 

please check at your end and upload it again or re-checked it show that its visible to us.

 

if issue solved, Click kudos/Accept as solutions.

 

 

if issue solved,Click Kudos & Accept as Solution

Re: Reviews not working proper

I have updated the picture.

Re: Reviews not working proper

okay i have seen blank page on the rating screen .

 

So you have issue with the ratings module , might be few files are missing or its conflicted with some other module as well .

 

Better to go with magento 2 setup copy Magento_Review (location - vendor/magento/module_review) and paste in your current working magento 2 directory so that will solve the issue.

 

if issue solved, Click kudos/Accept as solutions.

 

if issue solved,Click Kudos & Accept as Solution

Re: Reviews not working proper

I have tried copying the folder from a dev site where the reviews/rating was working to the production site but it did not fix anything.

Re: Reviews not working proper

After copy and paste that module - have you run php bin/magento setup:upgrade command ?

 

Also best option is  to check your exception log and error log of your magento

 

Post that both files error over here - might be get clue from there why its happening.

 

if issue solved, Click kudos/Accept as solutions.

if issue solved,Click Kudos & Accept as Solution