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Suggestions for Magento 2 missing a basic customer support ticket system

Suggestions for Magento 2 missing a basic customer support ticket system

Feature request from raykai, posted on GitHub Apr 29, 2016

General suggestions for Magento 2.

Magento 2 is missing A basic customer support ticket system that keeps everything connected to a customer's account. Something that would allow for admin to respond directly from the backoffice and would be notified whenever there was a ticket opened or overdue. This or integration with something like osTicket which is open source would be great.

osTicket: http://osticket.com

2 Comments
Not applicable

Comment from piotrekkaminski, posted on GitHub May 12, 2016

@elenleonova can you respond to that?

Frequent Visitor

yes i would like to see this implemented too Smiley Happy

 

i requested this some time a go from : https://github.com/magento/magento2/issues/4352#event-659258717