Luma Showing Placeholders not Thumbnail

[john_clark2]

Hi,

I have just installed a clean Magento 2.3 store, and imported products and images.

The images are showing in the admin, and on the product, but the category/search pages are showing the Magento placeholder, rather than the thumbnail?

Any advice?

[Vimal Kumar]

Hi @john_clark2 

Might me cache are not generated for the images.

Run the following command once to generate cache again after assign the permission to media folder:

Rn command from magento root path
sudo chmod -R 0777 pub/media

php bin/magento catalog:images:resize

php bin/magento cache:flush

I hope it will help you!

[john_clark2]

Thanks for the reply - tried this but unfortunately made no difference.

The thumbnail is showing in the backend and on the product page, just not on the category pages or search - all products just show the M2 placeholder image.

[john_clark2]

Just bumping - hoping someone can assist with this.

[Anuradha_Bissa]

Hi @john_clark2 

Make sure is you using correct imageId in your imageHelper for getting product thumbnail image.

P.S. all image ids described in vendor/theme-frontend-luma/etc/view.xml or in etc/view.xml of your custom theme

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Anuradha Bissa