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API shipping update order status not updating to complete

API shipping update order status not updating to complete

HI there,

Orders are collected by a fulfillment center - (collection - working as expected)  -  recently shipped orders are not updating the order status to Complete and remain set to Processing. a shipment is being created and the tracking number added - this is not been sent to customer by email. Orders remain with status of Processing . 

This issue started a month or two back - we have now upgraded to Magento 2.4.7 -p3 .

Any help will be appreciated.

Thanks