Hi @bharath553
Let me know your theme version?
it is infortis ultimo 2.8
Just raise a ticket to the support team, its been a know issue they can help you.
Found something useful, give "Kudos" and "Accept as Solution"
Thank you.
Do you have any questions in your mind regarding this.
If you think it is solved then please mark this as a solution so that someone facing the same issue will the track of how to resolve it.
Thanks
