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Product Price alert template not getting email to customer

Product Price alert template not getting email to customer

Hi,


I have not received the email for customer while subscribed to the product price alert in magento 2

"Notify me when the price drops"

"Notify me when this product is in stock"

 

Not getting emails for both. Any suggestions please.

2 REPLIES 2

Re: Product Price alert template not getting email to customer

  • On the Admin panel, Stores > Settings > Configuration.
  • On the left-panel, Catalog > Catalog.
  • Access the Product Alert Run Settings section,
    • To set up the level of the frequency to send the product alert, select Frequency from a dropdown list of options: Daily, Weekly, or Monthly.
    • Determine the Start Time to send the product alert.
    • Enter email address of the person in the ` Error Email Recipient` field to connect if there is any error.
    • Select the sender of the error email in the Error Email Sender field.
    • Select the template for the error message in the Error Email Template field.
  • Click on the Save Config button to finish.

 

Nothing works,debug that  other mails functionalities are working fine.

 

Thanks!!

Re: Product Price alert template not getting email to customer

Hi @Kavitha Mano

 

These are the settings i have done and i am not getting the email. Remaining All new account and order emails are working fine.

Screenshot from 2019-01-10 18-23-44.png