Product Price alert template not getting email to customer

[Kiran]

Hi,

I have not received the email for customer while subscribed to the product price alert in magento 2

"Notify me when the price drops"

"Notify me when this product is in stock"

Not getting emails for both. Any suggestions please.

[Kavitha Mano]

• On the Admin panel, Stores > Settings > Configuration.
• On the left-panel, Catalog > Catalog.
• Access the Product Alert Run Settings section,
  • To set up the level of the frequency to send the product alert, select Frequency from a dropdown list of options: Daily, Weekly, or Monthly.
  • Determine the Start Time to send the product alert.
  • Enter email address of the person in the ` Error Email Recipient` field to connect if there is any error.
  • Select the sender of the error email in the Error Email Sender field.
  • Select the template for the error message in the Error Email Template field.
• Click on the Save Config button to finish.

Nothing works,debug that  other mails functionalities are working fine.

Thanks!!

[Kiran]

Hi @Kavitha Mano

These are the settings i have done and i am not getting the email. Remaining All new account and order emails are working fine.