The order was canceled but the table list shows pending payment on magento2

[estombo773b1a7]

Customer canceled order has status update only in details page and items. but at table list is still pending.

[toniagency82ed]

You didn't really give us clear details but based on my understanding of what you wrote, have you tried running a reindex?

[johnwebdes40a5]

Hello @estombo773b1a7 

Ensure that when a customer cancels an order, the order status is correctly updated to reflect this change. The status should be changed to "Canceled" or a similar status that indicates the order has been canceled.

You can check this by viewing the order details page in the admin panel and verifying the order status.

Check customizations: If your Magento instance has customizations or extensions that modify order statuses or the order grid behavior, review those customizations. Ensure that they are correctly handling canceled orders and updating the order grid accordingly.

For Debugging: Enable developer mode to see if any errors are logged that could be related to the issue.

php bin/magento deploy:mode:set developer

Check the Magento logs (var/log/*) for any relevant error messages.

Hope it helps !

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[Sanjay Jethva]

@estombo773b1a7 
Hey,
In which table you are get pending status?? can you describe your problem clearly with the table name and screenshot?