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Can't change the status from canceled to complete

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Can't change the status from canceled to complete

Hi, i've got an issue with the order status.

Sometimes when the customers takes an order we get the money but the order is on canceled.

This is a problem with the third-party systempay.

What i want to do is to change the satus of the order to complete, then we can start to treat it.

I Use MageWorx Order Editor, it's pretty simple but i've a problem when i put Complete instead of Canceled, the status change but instantly after that the status rechange for closed.historyCmd.PNG

 

As you can see, the status instantly goes on closed and i don't know why...

Thanks for reading.

3 REPLIES 3
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Re: Can't change the status from canceled to complete

Repost of the screen sorry.

historyCmd.PNG

 

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Re: Can't change the status from canceled to complete

Hello,

 

Magento does not provide by default to chnage status cancel to complete

 

you need to change into DB directly for this but that is not good

 


Problem solved? Click Kudos & Accept as Solution!
Sunil Patel
Magento 2 Certified Professional Developer & Frontend Developer
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Re: Can't change the status from canceled to complete

Hi, thanks for your reply.

I knew that, and it's a good things, it protect us from mistakes.

But in my case the customers pay the order, we get the money but the order stay as canceled.

Actually im looking ine the Sales module, i will try to modify few things and maybe create my module.

If someone know how to change this settings, let me know thanks again.