Cannot cancel an on-hold order

[shelleyleea673]

Hi, can anyone help me with this big issue? I tried to cancel an on-hold order but keep getting an error message saying "You cannot cancel this order". 

I even tried to unhold this order, but the same error message remains.

Thanks a lot!

[Bhanu Periwal]

Hi @shelleyleea673 

Magento follow some flow for changing the status of orders. If the order status is Pending then you can Hold, Cancel & Processing order. If it is converted to Processing once which means that it could possible that we have generated Invoice for order then we won't be able to cancel or hold it but cab do refund.

Kindly refer below link for order flow:

https://docs.magento.com/m2/ce/user_guide/sales/order-status-workflow.html

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