Catalog Product and Sales section won't load in back end

[raf_turnbull]

Hi

We have just had an old website updated for Magento 2 and the site is up and running fine, one problem however is we can't get the Catalog product page or sales page to load properly all the time, our developer doesn't have in issue on his end, but we are getting the issue constantly on our end and on different devices and users.

We just have a spinning wheel constantly as per pic below

any help would be greatly received as we can't upload new products at all until we fix this issue

Thanks

Raf

[Vimal Kumar]

Hi @raf_turnbull 

there may be memory limit issue.

Add the following line in index.php on the root folder.

ini_set('memory_limit','-1');

if it will not work then may be some fetal or js errors. 

Please check in browser console. 

[raf_turnbull]

Our developer says the memory limit has already been set as high as possible

[raf_turnbull]

We discovered yesterday that if we keep pressing page refresh it will eventually load but this is making adding products ridiculously slow, but I am hoping it might give someone a clue as to what the problem might be