cancel
Showing results for 
Search instead for 
Did you mean: 

Component Manager Freezes in v2.1.1

   Did you know you can see the translated content as per your choice?

Translation is in progress. Please check again after few minutes.

Component Manager Freezes in v2.1.1

I'm configuring Magento 2.1.1 after I used the migration tool and it's giving me problems when I'm trying to use component manager.

 

When I try and enter the Magento Marketplace Public/Private Access Key, it simply says "Please wait..." and hangs there. I've searched everywhere and the only error I can find is in Safari's debugger which gives the following error after the PHP script times out:

 

[Error] Failed to load resource: the server responded with a status of 500 (Internal Server Error) (save-auth-json, line 0) https://mywebsite.com/setup/index.php/marketplace/save-auth-json
[Error] Failed to load resource: the server responded with a status of 500 (Internal Server Error) (prolong, line 0) https://mywebsite.com/setup/index.php/session/prolong

 

Any ideas??

6 REPLIES 6

Re: Component Manager Freezes in v2.1.1

Hi @supanatral,

 

Can you check you webserver error log to try to find which error 500 is?

Re: Component Manager Freezes in v2.1.1

I found the error that looks like it is the culprit:

 

[Sun Jan 01 22:46:03.899358 2017] [fcgid:warn] [pid 9066] [client 192.0.167.21:64513] mod_fcgid: read data timeout in 600 seconds, referer: http://mywebsite.com/setup/

[Sun Jan 01 22:46:03.910333 2017] [core:error] [pid 9066] [client 192.0.167.21:64513] End of script output before headers: index.php, referer: https://mywebsite.com/setup/

 

Does it usually take this long the first time?

Re: Component Manager Freezes in v2.1.1

@supanatral,

 

I'm not sure but sounds like a configuration issue with mod_fcgid. Did you perform an upgrade of your stack?

Can you check the value of FcgidIOTimeout param?

Re: Component Manager Freezes in v2.1.1

Upgrade the stack? Which stack do/did I need to upgrade?

Re: Component Manager Freezes in v2.1.1

@supanatral,

 

I'm not saying that you need to perform an update. I'm asking if you did it before the error shows up.

Re: Component Manager Freezes in v2.1.1

I believe I fixed the issue. It's now working after I updated the php memory limit to 2048M. It still takes forever but at least it finishes successfully.

 

How long does it take everyone else?