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Connect ShipStation error

Connect ShipStation error

Hi All,


My Website version is 2.3.4.


I tried to connect ShipStation in the production website. When I tested the connection in ShipStation portal it kept showing :


Connection Test Failed!
• Invalid XML. Error: 'Root element is missing.' We received


Screen Shot 2021-10-22 at 5.11.16 PM.png


It was succeed connecting to my dev website but failed in prod....


I tried to contact ShipStation but the following is the reply:

""Due to how Magento works, the installation of the plugin can vary. This is why we are not able to assist.""


Any assistance is appreciated!


Thank You