cancel
Showing results for 
Search instead for 
Did you mean: 

Customisable Option causes shipping error.

   Did you know you can see the translated content as per your choice?

Translation is in progress. Please check again after few minutes.

Customisable Option causes shipping error.

Hello everybody, new user here, pulpaddiction.com.au

 

I am having an issue with customisable options. The products are configured with customisable options which are not required and are checkboxes.

 

When I have a product, say SKU 1234, that has 3 customisable options and somebody buys it and selects an option, the product in the order has an SKU of 1234--- (the 3 dashes presumable representing the 3 options). When I try and ship the order I get an error "Product does not exist". I have to go into the product configuration, change the SKU to 1234---, go back, ship the order, then return and update the SKU back to 1234. This is time consuming and I have a lot of orders. Is there any way I can prevent this from happening?

 

Magento ver. 2.2.3