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DHL Shipping Method not currently available - no log file

DHL Shipping Method not currently available - no log file

Hi everyone,

 

I am trying to configure DHL for my store. I have set it all up, but i cannot get it to work. I have configured all the parameters (screenshots attached) but I keep getting told its not available.

I have also set the address under Shipping Settings (as I found that as a possible solution online).

 

I set to debug and I have checked var/log and there is no log file for DHL in the folder.

 

It seems to be deciding that it isn't available and not using it and therefore not even trying to connect to the service.

Attached is the cart also showing the UK order etc.

 

All assistance and ideas greatly appreciated.

 

 

DHL_purchase1
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DHL_config2

DHL_config1

2 REPLIES

Re: DHL Shipping Method not currently available - no log file

I found the solution to the issue, so I wanted to post this reply as it may help some other people.

 

Firstly, no log file for DHL seemed to be created. The DHL log files entries seemed to be in var/log/debug.log from the Magento home directory. So please search this file for dhl and you will find something to assist you.

 

Secondly I am in the UK, I was using the USA credentials. For the UK the credentials can be found on the last page of this document.

 

You must also set your location to UK in 'Shipping Settings'.

 

http://www.dhl.co.uk/content/dam/downloads/uk/Express/PDFs/developer_centre/implementing_dhl_xml_ser...

 

It then worked, with no trouble.

Re: DHL Shipping Method not currently available - no log file

I am also facing same issue any solution please

Magento Version 2.2.0