Email template 'contacts_email_email_template' is not defined

[A1Ben]

Hi there,

I've cloned the Luma theme and created by own from it.  I've just tested the Contact form and I get an error on the page saying

"An error occurred while processing your form. Please try again later."

I am getting this error in the exception.log:

 main.CRITICAL: Email template 'contacts_email_email_template' is not defined. {"exception":"[object] (UnexpectedValueException(code: 0): Email template 'contacts_email_email_template' is not defined. at /var/www/magento/html/magento2/app/code/Magento/Email/Model/Template/Config.php:225)"} []

I also notice that in Marketing > Email templates > Add new template unlike the other transactional emails, when I load the Contact Form one it doesn't say "Used in..." 

I am on CE 2.2.5. 

Thanks 

Any ideas please?

[Agarwal Aman]

Are you using custom contact email template? If yes then seems the email template "contacts_email_email_template" is not defined.

As by default in Magento contacts us email template is "contact_email_email_template" not "contacts_email_email_template"

You can have a look on this file 

"vendor\magento\module-contact\etc\email_templates.xml"

So if you want to use a custom email template then:

1. you have to create a new template from 

Marketing -> Email Templates by loading contact us default email template and modify as per your requirement.

2. Setup up newly created template for contacts up from 

Store  -> Configuration -> General -> Contacts -> Email Options -> Email Template

Problem solved? Please give 'Kudos' and accept 'Answer as Solution'.

[A1Ben · Accepted solution]

Just had this problem again and realised I never posted my fix here!

I didn't actually want a custom email template, just the standard one shipped with Magento.  I've no idea what is overriding the template name - I grep'd the codebase and no sign of any files containing "contacts_email_email_template", so I just went to 

Store  -> Configuration -> General -> Contacts -> Email Options -> Email Template

and checked the "Use system default" next to Email Options >Email Template (which disabled  "Contact Form (default)" in the dropdown).  Re-submitting the contact form it works and gives no exception.

[magezon]

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