Error displaying rule for configurable product 2.3.7

[azguard]

He is the problem. 

Team that edits product change price and shipping prices but there are some configurable product with some rules that shipment is allowed for small weight up to 5kg or 5l, depending of the package. And for more then 5kg or 5l buyer must come and pick it up personally cuz we have that law in our country. Worked ok so far.

Now the issue is that he report in cart that no matter if someone buys small amount 1 or 2 kg or liters, in cart we see that this product need to be picked up personally and shipping charge is added to the price.

So far what I could see everything is ok with setting of product in admin, product that are shippable are set as this and product that need to be picked or are not shippable are set that as well. Server DB is ok too.

Has anyone have something similar or better solution for this.

[charleshud506d]

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[domfrabic92344]

It sounds like the issue might be tied to how the rules are being applied in the cart logic, possibly a conflict between shipping methods and product attributes. Double-check if there's a condition overlap causing all products — even under 5kg — to default to pickup. Also, testing the rules with fresh configurations might help isolate the error. For further troubleshooting resources, you can explore the TN arrest info section, which might offer some useful insights. Let me know if you uncover anything new!

[elizarose3f87e]

It looks like you're facing an issue with the rule display for a configurable product in version 2.3.7. This could be due to caching or a misconfiguration in the attribute settings. You might want to check if the pricing and stock settings are correctly assigned. Also, reviewing database entries for any inconsistencies might help. For more details on legal records, you can explore FL Suspect Records for relevant information.

[aidanbirchb5e0]

Sounds like a cart rule conflict with shipping conditions. Visit Us in the rule settings and check if there’s an override affecting all configurable products.

[umairwarisc944]

Thanks for sharing! It sounds like you're having trouble showing the rule for a product. Hope you find a fix soon—tech issues can be really tricky!

[newalexaha0f00]

That is frustrating—especially when everything in the admin and DB looks correct. We had a similar issue after an upgrade and it turned out to be a caching problem with the shipping rule logic. Clearing cache and reindexing helped in our case, might be worth a try if you haven’t already xtreme lash adhesive.