Images Sever Error 500

[john_clark2]

Hi,

After installing Magento 2.3.3 and creating a test product - on the front end (and in the admin) the images of the product do not load. Checking in the console I can see error 500, and navigating directly to the image I see internal server error.

I have also used import to import circa 700 product (and associated thumbnails, base image and gallery images), and the same issue persists.

I have checked the media folder permissions are 755 and subfolders...

I have also tried to run bin/magento catalog:image:resize which only regenerated 1 image for the initial test product, not the imported products.

Any assistance appreciated. Happy to share logins via message.

Thanks.

[john_clark2]

**UPDATE**

I have resolved this by renaming the .htaccess in the pub/media folder - the one product test image now works.

However all products imported with product images (using external URL) are now error 404. 

I have tried the below - but this only picks up the 1 test product created manually not the 700+ imported products...

php bin/magento catalog:image:resize 

[Rahul Gupta]

@john_clark2 if the images are on another server then change the media url from admin->store->configuration->general->web.

If the images are saved in magento server only then please share the console error or the path which is made by magento for the images.

Thanks

[john_clark2]

Hi Rahul,

Thanks for the response. After removing the .htaccess I'm now seeing.

"Failed to load resource: the server responded with a status of 404 (Not Found)"

I haved used an import tool to import the products and images from an external URL and the images are within the pub/media/catalog folder.

However Magento seems to be trying to pull these from the cache in pub/media/catalog/product/cache.

I have tried running the below but it does not pick up the imported products, only a test product created manually within M2.

php bin/magento catalog:image:resize