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Incorrect shipping on configurable products

Incorrect shipping on configurable products

Hello,

 

Just wondering if anyone else has seen this issue.

When someone orders two varibles of a configurable product the order looks like this 

order.png

 

But if someone ordered four of the same variables of that configurable item it looks like this

orders2.png

 

 

We have customers getting emails from Magento saying that only one item has been shipped. We are using Starshipit as our shipping software.