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Infinite loading during checkout process with Payflow

Infinite loading during checkout process with Payflow

We're having some issues with the checkout process in Magento 2.2, specifically with Payflow Pro.

 

We have it setup with the correct credentials, and both the Payflow account and cart are in live mode, but once we enter credit card details and click "Place Order", the checkout process makes the TLS handshake with Payflow, but the checkout seems to freeze soon after, leading to the loading icon spinning indefinitely.  The page never reloads or does anything else from there.  Nothing is being written to any of Magento's logs, either.

 

We've communicated with Paypal tech support, they ran a test transaction and said that they received no information.  Our hosting company (Nexcess) was able to communicate from the server to Payflow directly, it just seems that Magento 2.2 has issues connecting to Payflow.

 

Any ideas/thoughts on what could be the problem, if not the server or Payflow itself?  Any information would be helpful.

5 REPLIES

Re: Infinite loading during checkout process with Payflow

@es11support

 

please check console and click on network mode and share information of network ajax call.

Re: Infinite loading during checkout process with Payflow

I'm not sure what you mean by console "network mode" - if you mean my browser (Firefox) console, it is blank.

 

We actually had a test make it through to Paypal as an accepted payment when we configured the "Hosted Checkout Pages" as outlined in this github post, but the checkout page is still stuck with the loading icon.  No logs have any information and the order record isn't in the admin panel under "Sales".

Re: Infinite loading during checkout process with Payflow

@es11support

 

Have you did setting, after setting please wait for 1-2 hours then check it.

 

if it will work then mark as solution.

Re: Infinite loading during checkout process with Payflow

I have the same issue, did you fix it?


es11support wrote:

We're having some issues with the checkout process in Magento 2.2, specifically with Payflow Pro.

 

We have it setup with the correct credentials, and both the Payflow account and cart are in live mode, but once we enter credit card details and click "Place Order", the checkout process makes the TLS handshake with Payflow, but the checkout seems to freeze soon after, leading to the loading icon spinning indefinitely.  The page never reloads or does anything else from there.  Nothing is being written to any of Magento's logs, either.

 

We've communicated with Paypal tech support, they ran a test transaction and said that they received no information.  Our hosting company (Nexcess) was able to communicate from the server to Payflow directly, it just seems that Magento 2.2 has issues connecting to Payflow.

 

Any ideas/thoughts on what could be the problem, if not the server or Payflow itself?  Any information would be helpful.


 

Re: Infinite loading during checkout process with Payflow

Unfortunately, it wound up being an issue we couldn't diagnose or fix - something in the upgrade process (2.1.x to 2.2) appeared to be the problem, as a clean install of 2.2 was what made the checkout work again.