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Integrating Vatsapp with Magento 1.x for Order Notifications

Integrating Vatsapp with Magento 1.x for Order Notifications

We are facing technical challenges while integrating vatsapp for order notifications in our Magento 1.x store. Despite following the integration guidelines and using third-party vatsapp API services, the order confirmation messages are not being sent to customers via vatsapp. Could anyone help troubleshoot or suggest a solution to ensure that order-related notifications are successfully delivered through vatsapp?

 
1 REPLY 1

Re: Integrating Vatsapp with Magento 1.x for Order Notifications

  1. Check API Setup: Verify credentials, webhook configuration, and test API responses via Postman.
  2. Debug Magento: Confirm cron jobs, review logs, and ensure extensions are compatible.
  3. Validate Triggers: Ensure order events (sales_order_place_after) are firing and customer phone numbers are properly formatted.
  4. API Restrictions: Confirm message templates are approved and network/firewall settings allow API access.
  5. Alternative Solutions: Use middleware like Zapier or upgrade to Magento 2 for better support.