Magento 2.3.4 - Order page return 500 error

[Aveeva]

If click place order button getting 5005 error,

Screenshot : https://snipboard.io/0rpivM.jpg

Log Error :

[2020-07-19 08:14:28] main.DEBUG: cache_invalidate: {“method”:“POST”,“url”:“http://test.abc.in/rest/english/V1/guest-carts/dcAogDQHLCwYGMKZ6Hj56kKGXTzrNHhx/payment-information"...”}} []

[Nishu Jindal]

Hi @Aveeva ,

Can you check for below points

1. Enable developer mode if not enabled using below command:

php bin/magento deploy:mode:set developer

2. Check for error in log files in var/log

System.log

Debug.log

Exception.log

3. Can you check is there any response in the ajax call which you have highlighted in your screenshot.

Hope this helps you!

Problem Solved! Click Kudos & Accept as Solution!

[Aveeva]

@Nishu Jindal  My system.log file : https://paste.ofcode.org/HtvGJ6mrm9b9Pkb2jYnejd

[Nishu Jindal]

Hi @Aveeva,

Do we have any information in exception.log or any log related to checkout (payment.log).

System.log don't have any information regarding the error. And if you have enabled developer mode then you can see the exact issue in the ajax call.

Hope this helps you!

Problem Solved! Click Kudos & Accept as Solution!

[Aveeva]

@Nishu Jindal  shipping.log 

    <Response>
        <ServiceHeader>
            <MessageTime>2020-07-19T13:12:03.616+02:00</MessageTime>
        </ServiceHeader>
        <Status>
            <ActionStatus>Error</ActionStatus>
            <Condition>
                <ConditionCode>111</ConditionCode>
                <ConditionData>Error in parsing request XML:An invalid
                    XML character (Unicode: 0x1f) was found in the
                    element content of the document.</ConditionData>
            </Condition>
        </Status>
    </Response></res:ErrorResponse>

There is no exception.log. 

[Nishu Jindal]

Hi @Aveeva , 

Which shipping method you are using with your order. Try to change the shipping method which you are using.

Hope this helps you!

Problem Solved! Click Kudos & Accept as Solution!

[Aveeva]

@Nishu Jindal  I am using a flat rate.  From firefox getting more information error,

Fatal error</b>: Uncaught Error: Call to undefined method Zend\Log\Logger::error() in /usr/share/nginx/html/giri/vendor/magento/module-sales/Model/Order/Email/Sender.php:88

Screenshot: https://snipboard.io/oSAjB4.jpg

[Nishu Jindal]

Hi @Aveeva ,

Can you please check module code which is app/code/Magento/ccAvenuePay/Model/Order/OrderEmail.php

And share the code here. Seems like this module isn't compatible with magento version.

Hope this helps you!

Problem Solved! Click Kudos & Accept as Solution!

[Manish Mittal]

@Aveeva 

It seems module "Ccavenuepay" can't send emails, please check email configuration.

[Aveeva]

@Nishu Jindal OrderEmail.php 

<?php
namespace Magento\Ccavenuepay\Model\Order;

use Magento\Sales\Model\Order;
use Magento\Sales\Model\Order\Email\Sender\OrderSender;
use Magento\Payment\Helper\Data as PaymentHelper;
use Magento\Sales\Model\Order\Email\Container\OrderIdentity;
use Magento\Sales\Model\Order\Email\Container\Template;
use Magento\Sales\Model\ResourceModel\Order as OrderResource;
use Magento\Sales\Model\Order\Address\Renderer;
use Magento\Framework\Event\ManagerInterface;

class OrderEmail extends OrderSender
{
    protected $logger;
    protected $orderResource;
    protected $globalConfig;

    public function __construct(
        Template $templateContainer,
        OrderIdentity $identityContainer,
        \Magento\Sales\Model\Order\Email\SenderBuilderFactory $senderBuilderFactory,
        \Psr\Log\LoggerInterface $logger,
        Renderer $addressRenderer,
        PaymentHelper $paymentHelper,
        OrderResource $orderResource,
        \Magento\Framework\App\Config\ScopeConfigInterface $globalConfig,
        ManagerInterface $eventManager
    ) {
        parent::__construct($templateContainer, $identityContainer, $senderBuilderFactory, $logger, $addressRenderer, $paymentHelper, $orderResource, $globalConfig, $eventManager);

        $this->orderResource = $orderResource;
        $this->globalConfig = $globalConfig;

        $writer = new \Zend\Log\Writer\Stream(BP . '/var/log/test.log');
        $this->logger = new \Zend\Log\Logger();
        $this->logger->addWriter($writer);
        $this->logger->info("__construct OrderEmail");
    }

    public function send(Order $order, $forceSyncMode = false, $flag = false)
    {
        $payment = $order->getPayment()->getMethodInstance()->getCode();
        $payment_confirmation_mail = $this->globalConfig->getValue('payment/ccavenuepay/payment_confirmation_mail');
        
        $this->logger->info("Order Code == ".$payment);
        $this->logger->info("Email After Success == ".$payment_confirmation_mail);

        if($payment == 'ccavenuepay' && !$flag && $payment_confirmation_mail){
            $this->logger->info("== Order email stop ==");
            return false;
        }

        $order->setSendEmail(true);

        if (!$this->globalConfig->getValue('sales_email/general/async_sending') || $forceSyncMode) {
            if ($this->checkAndSend($order)) {
                $order->setEmailSent(true);
                $this->orderResource->saveAttribute($order, ['send_email', 'email_sent']);
                return true;
            }
        } else {
            $order->setEmailSent(null);
            $this->orderResource->saveAttribute($order, 'email_sent');
        }

        $this->orderResource->saveAttribute($order, 'send_email');

        return false;
    }
}

Note : If i disabled the CcAvenue module order placed, but i need CcAvenue.