Hello @akhilesh4u66f7
If your product videos are not showing on the front end of your Magento 2.3.4 website, it is possible that the issue is caused by missing thumbnails. Here are the steps you can follow to resolve this issue:
If you find our reply helpful, please give us kudos.
A Leading Magento Development Agency That Delivers Powerful Results, Innovation, and Secure Digital Transformation.
WebDesk Solution Support Team
Get a Free Quote | | Adobe Commerce Partner | Hire Us | Call Us 877.536.3789
Thank You,
WebDesk Solution Support Team
Get a Free Quote | Email | Adobe Commerce Partner | Hire Us | Call Us 877.536.3789
Location: 150 King St. W. Toronto, ON M5H 1J9
@johnwebdes40a5 Thanks for the reply. The thumbnail is showing on the Magento admin panel, but missing in the front end. The file is missing in the cache folder. For example pub/media/catalog/product/cache/ab405fe287a88500015caa4cca8ea8b1/h/q/hqdefault_9_1_4.jpg
Hello @akhilesh4u66f7
If the product thumbnail is missing in the front of your Magento 2 store and the corresponding file is not found in the cache folder, there are a few steps you can take to resolve this issue:
Thank You,
WebDesk Solution Support Team
Get a Free Quote | Email | Adobe Commerce Partner | Hire Us | Call Us 877.536.3789
Location: 150 King St. W. Toronto, ON M5H 1J9
We had issues getting Youtube videos to play on product pages even though the API key was correct and the video was visible in the admin screens.
Turns out the issue was because the URL defined for the youtube video in admin was pasted by copying the "share" video link, and that has a domain name of youtu.be and NOT youtube.com
So if you are having trouble getting youtube videos to render on your pages (and you're not seeing the video URL when you view source code on the product page), make sure you define the video URL in admin by copying the address seen in a browser. Do NOT use the shortened URL's provided with the handy "share" function.
@akhilesh4u66f7 wrote:I have added/updated product videos in my Magento 2.3.4. The videos are showing on the admin side. But on the frontend, the videos are not showing. It is not even coming in the slider. It was working earlier. After updating the video URL or adding a new video it is not showing. I have printed the data of $block->getGalleryImagesJson(). In that, there is an image path for the thumbnail, but when I tried that path in the browser it returned a 404 error. So the thumb image for the video is not saving into the cache folder but is showing on the admin side.
It seems the issue is related to missing thumbnails after updating video URLs. Here are a few steps to troubleshoot:
Regenerate Thumbnails: Run php bin/magento catalog:image:resize.
Clear Cache: Run php bin/magento cache:clean and php bin/magento cache:flush.
Check File Permissions: Ensure pub/media folder permissions are correct: chmod -R 775 pub/media.
Theme/Extension Conflicts: Try switching to the default theme (Luma) and disable extensions to rule out conflicts.
Check Logs: Review var/log/system.log and exception.log for errors related to video processing.
Reindex: Run php bin/magento indexer:reindex.
If the issue persists, check the database for correct video and thumbnail paths.
If you are looking for best video editing app then visit here