Hello @hellotogog8c37,
If certain customers are experiencing checkout issues in Magento 2.4.7-p3, the first step is to check for JavaScript console errors and network errors. Here’s how you can do that:
- Open Google Chrome, Firefox, or Edge.
- Navigate to the checkout page.
- Press F12 or Ctrl + Shift + I to open Developer Tools.
- Click on the Console tab to check for JavaScript errors.
- Click on the Network tab and reload the page (Ctrl + R or Cmd + R on Mac) to look for failed AJAX requests.
Sometimes This error occurs when Magento cannot find a valid cart for the customer.
- Cart Session Expired: Customer's session expired but the cart is still linked.
- Cart Data Corruption: The quote table may have missing or orphaned records.
- Incorrect Customer Group Assignment: The user’s group does not have checkout access.
Run the following commands:
php bin/magento cache:flush
php bin/magento cache:clean
php bin/magento indexer:reindex
php bin/magento cache:flush
rm -rf var/session/*
This clears user sessions, forcing them to refresh their carts.
If an inactive quote still exists, delete it:
DELETE FROM quote WHERE customer_id IN (SELECT entity_id FROM customer_entity WHERE email = 'customer@example.com');
Replace customer@example.com with the affected user's email.
This will force Magento to create a new cart.
Go to Stores > Configuration > Customer Configuration > Customer Group.
Ensure the affected user is assigned to a group that allows checkout.
If the issue will be resolved, Click Kudos & Accept as a Solution.
