Hello,
I'm having an issue where Magento 2.3.4 is not showing all orders that Braintree handles and settles successfully.
I'll see a few extra orders in Braintree that did not pull over into Magento. The order numbers are used though: an order # in braintree is ~00007777, but in magento when i look under SALES, that particular ID has been skipped.
has anyone come across this before? its a pain to check every day for missed orders than have to call the customers to find out what they ordered.
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Possible info that might be important:
This issue occurs with both credit card and paypal checkouts (Im setup to use paypal through braintree).
Payments are set to "Authorize and Capture".