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Magento not showing all successful orders (through Braintree)

Magento not showing all successful orders (through Braintree)

Hello, 

I'm having an issue where Magento 2.3.4 is not showing all orders that Braintree handles and settles successfully.

 

I'll see a few extra orders in Braintree that did not pull over into Magento. The order numbers are used though:  an order # in braintree is ~00007777, but in magento when i look under SALES, that particular ID has been skipped.

 

has anyone come across this before? its a pain to check every day for missed orders than have to call the customers to find out what they ordered.

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Possible info that might be important:

This issue occurs with both credit card and paypal checkouts (Im setup to use paypal through braintree). 

Payments are set to "Authorize and Capture".