Missing Orders in Magento

[rob_wood1]

Hi, 

We have noticed recently that some orders have been missed and are not in our 'order Admin. 

We noticed it when we noticed on our payment processor statements many more orders than in Sales/Orders

For example, see this: https://www.screencast.com/t/y8L9zq3e . This is from our payment processor.  

And this is Sales/Order in Magento: https://www.screencast.com/t/aCkZjptUC 

I am not sure why there would be order declined by finance provider and not orders with ORder numbers with other payment provider... it is a mystery!! 

can anyone help? 

[Damian Culotta]

Hi @rob_wood1,

Probably won't make the difference but the Sales grid you're sharing is sorting values by Purchase Date.

Can you check if something changes if you sort the grid by ID? 

Also, are you completely sure that the ID sent to your payment processor is the Order ID and not the Invoice ID? (just thinking on alternatives)

[rob_wood1]

Hi 

Didn't think of that, but as we don't have many orders it was easy to check that they are in the correct order. 

It just seems strange, that if a 'deposit' is paid, and customer is sent to our finance partners, the order is not registered in 'Order Admin' even though the 'Order ID' is generated. 

I am sure these are not Invoice ID. See here: https://www.screencast.com/t/0QWUq0sfjX3 1 invoice and that was me testing  

[Damian Culotta]

Hi @rob_wood1,

Maybe you can try by disabling some 3rd-party modules?

If you found that some Orders are not in the grid maybe you're getting some customization applying a filter or something like that.

[VaseemAnsari]

Anyone found the solution of this issue?

Anyone checked the order rollback feature of magento. There might be a possibility that orders are getting rolled back due to some error at payment page.

[benjcarriero]

@VaseemAnsari unfortunately no solution. You?

I don't know if @rob_wood1  has found a solution.

[rob_wood1]

Hi 
no solution, this is the first time someone has posted!! So I don't think there is any solution! 

[benjcarriero]

Hi @rob_wood1 , in your case, was the option Persistent Shopping Cart enabled?