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More Information tab is messed

SOLVED

More Information tab is messed

Hello.

I recently update to Magento 2.2.4 but found some errors.

in Product page, for More Information tab, the links was broken. Not clickable but to be a plain text.Anyone help? Thanks.

 

the screenshot is:

Errorproductmore1

6 REPLIES

Re: More Information tab is messed

Hi @jurpro

 

I have seen your screenshot - and the more information tab you are talking about is actually coming from product attributes. ( product add/edit form)

 

Where you have selection/text field of Artis,Format etc.

 

Now coming back to solution - you need to go to store->product attributes.

 

Then find the attributes which is showing on frontend - like Artis,Format etc.

 

Edit one of them attribute - you will find one section on the left side menu called - Storefront properties.

 

Click on it - and find Allow HTML Tags on Storefront option - make this option as YES

 

Then click on save ! clear cache !! check at frontend !! 

 

Hope it helps !

if issue solved,Click Kudos & Accept as Solution

Re: More Information tab is messed

Hello @ManthanDave Thank you for respond.

I did what you guide for me. And I know it works on 2.2.3 and before. But in 2.2.4 the link become a plain text only.

Yes I did check on Allow HTML tags on Storefront. And I did clear cache. But nothing happen.

It still become a plain text.

Re: More Information tab is messed

Hi @jurpro

 

Can you please confirm that you have custom theme installed in your magento 2 ?

 

Well updating from 2.2.3 to 2.2.4 if this happen - then might be either your custom theme issue which is not supporting newer version - or might be there is custom plugin which effects on product details page !!

 

so can you identify those custom/third-party extension or custom theme ?

 

If you have any theme then change it back to default Luma theme and then check it is still showing as plain text ?

 

 

if issue solved,Click Kudos & Accept as Solution

Re: More Information tab is messed

Hi @ManthanDave Thank you for reply.

 

I talk to the theme dev. And after they investigate, they gave me an answer "This is not theme update related, In Additional Infomation tab, it is not possible to show the HTMl content, just text content shown. You have to choose that attribute with HTML content type."

 

Yes, I change to Magento Luma. after clear chace and Reindex, it appear the same problem.

 

Wich files I have to compare between Magento 2.2.4 and below so I can see what the different?

 

Thank you so much.

Re: More Information tab is messed

Hi all. @ManthanDave too.

 

This is core bug. And Magento team has fix it here: Attribute HTML tags Bug Fix

 

Hope this fix will include in next update.

 

Thank you so much.

Re: More Information tab is messed

Hi @jurpro

 

Glad to know that you got your resolution and thanks for sharing the details, if you found my post is helpful click on kudos and accept as solution !

 

Happy to help and keep helping Smiley Happy

if issue solved,Click Kudos & Accept as Solution