Old orders won't disappear from Magento 2 sales

[annikablac7e80]

Hi!

I have a problem, on my Magento sales page, I still have old orders from 2021-2023. I took over the online store about 3 months ago, so I'm not familiar with these orders, but I've been told that the previous employees don't know what the issue is either. 

So, When I look at one of the old orders, I can tell that the customer has received his/hers invoice and that the orders has been sent. I tried to choose "remove from hold" or "cancel", on both I get an error that tells me that those options isn't available. 

I need help to be able to remove these from the sales page

[Milople]

Hello @annikablac7e80,

Magento does not provide functionality to delete orders dynamically for that you have to do customization or you have to use the Magento 2 Extension.

To resolve this old order issue you can use the Magento 2 Delete Order Extension. It allows you to easily delete unwanted orders from their Magento 2 store.

For more advance order management you can use these Magento 2 Extensions

Magento 2 Order Editor => To easily edit & manage orders from the admin panel

Magento 2 Pre Order Extension => To permits the customers to purchase the products that are currently unavailable or coming soon products.

If the issue will be resolved, Click Kudos & Accept as a Solution.