Order Confirmation Emails Addressed to 'Guest' post update

[kqt377]

Hello,

After PayPal checkout, my order confirmation emails are addressed to 'Guest', not the name on the shipping/billing address regardless if customer was logged in or not on site.  Ship-to name and bill-to name are correctly mapped on back end.  The emails used to be addressed to the correct customer name from PayPal even if they were not logged in.

This is a new issue after upgrade from 2.3.5.  I am now running 2.4.1 but the issue has persisted in 2.3.6, 2.4.0 and 2.4.1.

Order confirmations for COD orders (not using PayPal) are addressed correctly to the customer name.  

I am getting the following in debug log:

[2020-11-25 03:31:29] main.DEBUG: URI '/customer/account/loginPost/referer/aHR0cHM6Ly9zdG9yZS5mcm9nc250aGluZ3MuY29tL2Ntcy9ub3JvdXRlL2luZGV4L3VlbmMvYUhSMGNITTZMeTl6ZEc5eVpTNW1jbTluYzI1MGFHbHVaM011WTI5dEwyUXRZWHAxY21WMWN5NW9kRzFzL3Byb2R1Y3QvMS8,/'' cannot be accessed with GET method (Magento\Customer\Controller\Account\LoginPost) [] []
[2020-11-25 03:31:29] main.DEBUG: Request validation failed for action "Magento\Customer\Controller\Account\LoginPost\Interceptor" {"exception":"[object] (Magento\\Framework\\App\\Request\\InvalidRequestException(code: 0): Invalid request received at /home/frogsnth/store.frogsnthings.com/vendor/magento/framework/App/Request/HttpMethodValidator.php:69)"} []
[2020-11-25 03:31:38] main.ERROR: Braintree\Configuration::merchantId needs to be set (or accessToken needs to be passed to Braintree\Gateway). [] []
[2020-11-25 03:31:43] main.DEBUG: URI '/checkout/cart/add/uenc/aHR0cHM6Ly9zdG9yZS5mcm9nc250aGluZ3MuY29tL3BsYW50cy9mcm9ncy1uLXRoaW5ncy1mcm9ncy5odG1sP3ByaWNlPS0xMDA,/product/20/'' cannot be accessed with GET method (Magento\Checkout\Controller\Cart\Add) [] []
[2020-11-25 03:31:43] main.DEBUG: Request validation failed for action "Magento\Checkout\Controller\Cart\Add\Interceptor" {"exception":"[object] (Magento\\Framework\\App\\Request\\InvalidRequestException(code: 0): Invalid request received at /home/frogsnth/store.frogsnthings.com/vendor/magento/framework/App/Request/HttpMethodValidator.php:69)"} []

I'd appreciate any suggestions you might have. Its not a huge deal, although hard to keep track of different orders among the emails all addressed to guest.

Thanks,

Keith

[amitsamsukha]

the issue can be from email template. 

please check following : 

• Login into Admin
• Check template assigned for guest user under : 
  Store -> Configuration -> Sales -> Sales Emails -> New Order Confirmation Template for Guest
  

IF it's not the default template then check by assigning the default template. 

OR

IF its the default template then create a new template for New Order for Guest

• Navigate to Marketing -> Email Templates 
• Add New Template 

Load New Order for Guest template and check the greeting name.

you can try updating that with the followings 

<p class="greeting">{{trans "%name," name=$order.billing_address.name}}</p>

OR

<p class="greeting">{{trans "%name," name=$order.getBillingAddress().getName()}}</p>

kindly Accept as a Solution if this works for you and give Kudos.  

[kqt377]

Thank you,

I was using the default template.  I created a new template and get the same result using that.  If I replaced 

<p class="greeting">{{trans "%name," name=$order_data.customer_name}}</p>
<p>

with either suggestion, there is now no name or 'guest' in the email, just ", Thank you for....."

[amitsamsukha]

kindly use this variable

{{trans "%name," name=$order.billing_address.name}}

[kqt377]

Thank you. That variable is not working: Here is the template code I have:

<table>
<tr class="email-intro">
<td>
<p class="greeting">{{trans "%name," name=$order.billing_address.name}}</p>
<p>
{{trans "Thank you for your order from %store_name." store_name=$store.frontend_name}}
{{trans "Once your package ships we will send an email with a link to track your order."}}

The emails have the name blank: ", Thank you for...."

[Edwin]

I'm having the same issue with Mag 2.4.1 and PayPal.

As of Magento 2.3.4 all method calls are removed, so they can't be used.

[kqt377]

Anyone find a solution yet?

[Edwin]

You should build custom functionality for that.

See documentation: https://devdocs.magento.com/guides/v2.4/frontend-dev-guide/templates/template-email-migration.html

[Neilwebdev]

We are experiencing a similar issue on our Magento 2.3.7-p2 website.

Just out of interest do you:

 - Use Redis? What is your Redis configuration

 - Use any form of One Step Checkout module?

[kqt377]

Still have this issue. No to redis. No one step checkout although Buy Now with Paypal is enabled.