Hi
I upgraded from 2.2.7 to 2.3.3 last month and have now discovered that my store is no longer sending Order Confirmation Emails when an order is placed.
I have setup Magento to send emails a Asynchronously (Admin-> Stores -> Configuration -> Sales -> Sales Emails ->General Settings -> Asynchronous sending = Enable)
I am fairly sure the problem is with the cron job that sends the emails.
I have 2 Questions:
1. How do I debug the cron job to find out the problem?
2. My Store has taken a lot of orders since the email the problem started. Are all these order confirmation emails queued up to be sent? And if so how do I clear this queue as I don't want customers receiving an email for an order they placed weeks ago?
Any help would be greatly appreciated
Thanks
Rob
Hi
Follow up on my previous post.
The problem is not with the cron job.
Hi,
did you find any solution on that problem?
Thank you,
Maria
In my case it was a problem on trird party payment modal.