Password cannot be reset

[misteradmin]

HI,

My Magento 2.1.8

Steps to reproduce

Go to the login page
Click on forgot password link
When the email has been received click on the link in the email content
Set the new password in the both textbox
Click on the below button

Expected result

Reset the password

Actual result

Password cannot be reset and same message appear: "Please enter the same value again."

Thank you for your help !

Best regards

[Manish Mittal]

Hello @misteradmin 

this is Magento 2 core issue in earlier versions but its already fixed in latest version. For more info follow below shared link:

https://github.com/magento/magento2/issues/5956

Let me know if you need more info. Thanks

[misteradmin]

Hello Manish,

Thank you for your return.

I understand that the problem has been fixed in the new versions.

But what is the solution to debug on my magento?

I can not find, sorry.

Best regards

[misteradmin]

Hello @Manish Mittal 

I need more information please.

I can't find the correction.

Best regards

[Vimal Kumar]

Hi@misteradmin ,

To temporarily fix this issue, will have to run often, but run the mysql queries.

Please take a "customer_entity" table backup once before execute the query.

UPDATE customer_entity SET rp_token=NULL;
UPDATE customer_entity SET rp_token_created_at=NULL;

As @Manish Mittal mentioned that it is fixed in latest version. I will also suggest to upgrade you magento version to 2.3.1. 

Magento 2.3.1 has fixed lot of bugs and added new features. For more info.
https://devdocs.magento.com/guides/v2.3/release-notes/ReleaseNotes2.3.1OpenSource.html

I hope it will you.