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Roles Resources Tree structure is not showing when create user roles in Magento CE 2.1.7

Roles Resources Tree structure is not showing when create user roles in Magento CE 2.1.7

 

I am using Magento CE 2.1.7 and When I try to Assign User roles. Under Resources tab when I select Custom option then no Data will be shown as you can see in attach screenshot. I am not able to see Resource Tree structure.

 

Please Advice me to follow the step to solve the issue.

 

Thank you..

 

 

user role tree.png

9 REPLIES

Re: Roles Resources Tree structure is not showing when create user roles in Magento CE 2.1.7

Hi @kpatel,

 

The image isn't visible yet (I guess needs to be moderated).

Can you share the screenshot through an online service?

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Re: Roles Resources Tree structure is not showing when create user roles in Magento CE 2.1.7

Re: Roles Resources Tree structure is not showing when create user roles in Magento CE 2.1.7

It seems that your integration with Cybersource is having some problems.

Are you using a the Magento Commerce (formerly Enterprise Edition)?

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Re: Roles Resources Tree structure is not showing when create user roles in Magento CE 2.1.7

I am using Magedelight extension to connect with Cybersource. Do you able to identify on which place extension cause a problem or cybersource to hide the Roles tree structure?

 

I am using Magento Community edition 2.1.7

 

 

Re: Roles Resources Tree structure is not showing when create user roles in Magento CE 2.1.7

Error is for Activation key which is redirect to our domain name. So it will gone once I assign domain name to the URL.

 

It is something else then Activation key error you see on Screenshot.

Re: Roles Resources Tree structure is not showing when create user roles in Magento CE 2.1.7

Sorry but I don't know that extension but since is a paid one you should get support from they. I guess is the best way to solve the problem.

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Re: Roles Resources Tree structure is not showing when create user roles in Magento CE 2.1.7

Thank you for your replay.

 

It is not related to Extension that I had make sure. It is something else with default magento that cause not to show Resources tree for User roles.

Re: Roles Resources Tree structure is not showing when create user roles in Magento CE 2.1.7

I am facing the same issue. Can you tell me how to resolved  this issues?

Re: Roles Resources Tree structure is not showing when create user roles in Magento CE 2.1.7

Hello @ani_kale

 

Can you please disable custom module and check it?

 

If still not working then check log file for same.

 

Hope it will work for you.