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Rolled back transaction has not been completed correctly.

Rolled back transaction has not been completed correctly.

Hello.

In Magento 2.2.4 when I try to make a payment with a credit card or by Bank Transfer this exception is generated. With Paypal this does not happen and I can place orders without problems.

 

2018-07-11 13:50:40] main.CRITICAL: Rolled back transaction has not been completed correctly. {"exception":"[object] (Exception(code: 0): Rolled back transaction has not been completed correctly. at /home/wwwdos9/public_html/.../vendor/magento/framework/DB/Adapter/Pdo/Mysql.php:270)"} 

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1 REPLY

Re: Rolled back transaction has not been completed correctly.

I've started to experience the same issue on 2.2.4. We get customers calling in saying they get a server error when attempting to complete checkout. In my Magento Exception logs I see many instances of "Rolled back transaction has not been completed correctly."

 

When checking the PHP access log, the timestamp appears to match up with the following request for each instance of the error:

/customer/section/load/?sections=cart%2Cmessages%2Ccompany&update_section_id=true

I haven't been able to troubleshoot or diagnose the issue farther than this.