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The order confirmation email is not sent (Magento 2.2.3)

The order confirmation email is not sent (Magento 2.2.3)

Hi Experts,

Good Day!

We are facing issue regarding emails after placing order. we are not getting emails after placing order. i setup all necessary settings but still it is not sending mails. kindly help us to resolve this issue ASAP.

orderemail.jpg

 

Regards,

zia

10 REPLIES

Re: The order confirmation email is not sent (Magento 2.2.3)

Kindly check your Var/log to see any warning or error related to mail.

Also please confirm other functionality with mail is working or not?

If Issue Solved, Click Kudos/Accept As solutions.

Re: The order confirmation email is not sent (Magento 2.2.3)

Hi,

thanks for your reply.

 

Which functionality regarding mail. can you please elaborate. i checked all settings regarding mail but nothing worked for me.

Re: The order confirmation email is not sent (Magento 2.2.3)

Hi @muhammad_zia ur rahman

 

As you mention that you have configured all the necessary Magento 2 mailing systems,  so you may need to check below point:

 

Got to Stores -> Configuration -> Advanced -> System

 

Under Mail Sending Settings make sure -  Disable Email Communications is set to No.

 

Also verify your Host and Port fields if you are using any external mailing server.

 

Go to Stores -> Configuration -> Sales -> Sales Emails

 

Under General Settings tab, choose Asynchronous sending to Disable

 

Under Order tab Enabled to Yes

 

Now clear/refresh your cache.

 

Hope this helps you. 

if issue solved,Click Kudos & Accept as Solution

Re: The order confirmation email is not sent (Magento 2.2.3)

Hi @ManthanDave,

Thanks for your reply.

 

i checked all settings but problem is still there.

mail-settings.jpggeneralSettings.jpg

Re: The order confirmation email is not sent (Magento 2.2.3)

Hi @muhammad_zia ur rahman

 

Seems like your screenshot is not visible to us !

 

As you mention that all settings are also configured - then last option would be setting up the cron.

 

Have you setup cron in your server which magento 2 has must suggested ?

 

Refer this link for the same - https://devdocs.magento.com/guides/v2.2/install-gde/install/post-install-config.html

 

Also on server which email services are you using to send emails ?

 

 

if issue solved,Click Kudos & Accept as Solution

Re: The order confirmation email is not sent (Magento 2.2.3)

Hi @ManthanDave,

we are using Gmail services for mail. but i dont think so that it is the issue. because i have test environment it is working fine. 

Re: The order confirmation email is not sent (Magento 2.2.3)

okay i understand , then please check crons which i mention in above post.

 

that might be a reasons to not working !

 

Also as its working on test environment - then might be on this environment something is missing at server level !

 

if issue solved,Click Kudos & Accept as Solution

Re: The order confirmation email is not sent (Magento 2.2.3)

i checked with the hosting they said every thing is ok at server level. It will be better if you can elaborate some points that are causing for this issue.

Re: The order confirmation email is not sent (Magento 2.2.3)

The issue is sorted out. issue was in payment gateway.

 

Thanks you all for your support.

Regards,

zia