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Unable to reset password!

Unable to reset password!

I'm unable to reset my Magento admin password, even by using MySQL and changing the password (using MD5). 

 

I always get the message: 

You did not sign in correctly or your account is temporarily disabled.

 

If I try to use the password reset option and enter my email address I always get the message: 

We're unable to send the password reset email.

 

I've tried making sure there's a capital and a number in the password as well as being 10 characters.

 

I've tried using the MySQL command (with my own password replacing the NewPassword text and replacing the last 'admin' for my username:

UPDATE admin_user SET password = CONCAT(SHA2('xxxxxxxxNewPassword', 256), ':xxxxxxxx:1') WHERE username = 'admin';

 

No luck with that either. I've also set the failures number to 0 and used NULL as the dates etc.

 

What could the issue be? How can I log back in?

2 REPLIES

Re: Unable to reset password!

@henleyb

 

Error "You did not sign in correctly or your account is temporarily disabled." could be caused by either wrong username or password. Can you confirm that admin user name definitely exists? 
Magento Certified Solution Specialist | Lead Magento developer
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Re: Unable to reset password!

the username did exist, the error continued and eventually I managed to log in. I'm not sure what actually changed in the end so apologies to anyone having this issue and coming across this post hoping for an answer! Good luck!