Hi everyone,
sorry to be a profane of all this.
Just trying to help a local NGO in Guinea to solve its IT issues (they dont even speak English nor understand anything about IT). Well not that I do, but at least I can write here...
So, a bit of history and then a request for help:
This NGO (Wakilare) hired an IT company to make their website. The IT company claimed to offer a super special discount to make the website because of the nature of the NGO (helping handicapped people in Africa). So the website was done using Magento.
Unfortunately, after just a few months the website went down (http://www.wakilare.com/), saying "Error log record number: 1247288737935" and of course they have no idea why.
We contacted the company, which didnt answer for months (!). Finally they did, but they said they want 400$ just to go and look into it. Considering that the website costed $500 i think it's unfair (I mean we are talking about Conakry guys not NYC, you can image the average income here...).
A young IT guy here looked briefly into it, entered the code CSS and told me that according to him, these guys have used a free version of Magento that should have not been updated once edited.
He thinks that they have then updated Magento and as a consequence our website does not work anymore.
He opened the code where it was indicated:
"
NOTICE OF LICENSE
*
* This source file is subject to the Academic Free License (AFL 3.0)
* that is bundled with this package in the file LICENSE_AFL.txt.
* It is also available through the world-wide-web at this URL:
* http://opensource.org/licenses/afl-3.0.php
* If you did not receive a copy of the license and are unable to
* obtain it through the world-wide-web, please send an email
* to license@magento.com so we can send you a copy immediately.
*
* DISCLAIMER
*
* Do not edit or add to this file if you wish to upgrade Magento to newer
* versions in the future. If you wish to customize Magento for your
* needs please refer to http://www.magento.com for more information.
*
* @category Mage
* @package Errors
* @copyright Copyright (c) 2006-2016 X.commerce, Inc. and affiliates (http://www.magento.com)
* @license http://opensource.org/licenses/afl-3.0.php Academic Free License (AFL 3.0)".
Do you think it makes sense?
But he couldnt do anything. I searched among my contacts and somebody looked into it and said he found the issue in the data base:
a:5:{i:0;s:596:"Error in file: "/home4/wakilare/public_html/app/code/core/Mage/Admin/sql/admin_setup/install-1.6.0.0.php" - SQLSTATE[HY000]: General error: 1813 Tablespace for table '`wakilare_mage`.`admin_assert`' exists. Please DISCARD the tablespace before IMPORT., query was: CREATE TABLE `admin_assert` (
`assert_id` int UNSIGNED NOT NULL auto_increment COMMENT 'Assert ID' ,
`assert_type` varchar(20) NULL default NULL COMMENT 'Assert Type' ,
`assert_data` text NULL COMMENT 'Assert Data' ,
PRIMARY KEY (`assert_id`)
) COMMENT='Admin Assert Table' ENGINE=INNODB charset=utf8 COLLATE=utf8_general_ci";i:1;s:976:"#0 /home4/wakilare/public_html/app/code/core/Mage/Core/Model/Resource/Setup.php(644): Mage::exception('Mage_Core', 'Error in file: ...')
But didnt know what to do about it and suggested to post in a forum, which I am doing now.
To sum up, the situation is:
- IT company selling website to African NGO
- Website then shutting down with no reason
- IT company asking for almost the same price of a new website to just look into the issue
- African NGO got f****d and not knowing what to do... the website is down, we dont know why and dont know what to do even to understand what is going on...
Any help would be appreciated!
Thanks
Sergio
