Weird product images (with cutouts)

[jc_mercado]

Hi.  Would any of you know why this is happening to some of our product images? - JC from the Philippines

[Vimal Kumar]

Hi @jc_mercado,

Can you share public url if the page?

So i can suggest you better.

[jc_mercado]

Hi Vimal,

Our development site is down at this time. I will share it with you as soon as it is up.

Thanks.

JC

[jc_mercado]

You can find it at https://dev.nowna.com.ph.

[Vimal Kumar]

HI @jc_mercado,

It looks like that product images cache are not properly created. 

As I can see original images is correct.
https://dev.nowna.com.ph/media/catalog/product/m/e/medela_breast_milk_bottle_set_of_2_250ml_bottles....

but cache image is corrupted. 
https://dev.nowna.com.ph/media/catalog/product/cache/e80bc15f89575325ed895d8d13e2a7e2/m/e/medela_bre...

you can create catalog image cache again using the following command. 

php bin/magento catalog:images:resize

after resize clear cache

php bin/magento cache:flush

Also make sure that pub/madia directory have write permission. or run the following commad from magento root. 

sudo chmod -R 0777 pub/media

I hope it will help you!

[jc_mercado]

Thanks. This fixed most of the images. We still find a few with the same problem though. See this page.

https://dev.nowna.com.ph/brand/pigeon.html
Any ideas why these were not fixed?

[jc_mercado]

Upon further review, it looks like there are still a lot of products with this same problem.  

We also noticed that all of the products appearing on the home page appear fixed but some of those same products exhibit the previous problem in other pages.  An example of this is the Medela Harmony Pump which appears fixed in the home page (bottom carousel of products) but not when shown if you search for medela harmony.  https://dev.nowna.com.ph/catalogsearch/result/?cat=2&q=medela%20harmony

[Vimal Kumar]

Hi @jc_mercado 
strange.............

Check once with support that GD libraray is pproperly configured on the server. 

And also memory limit. It sould be 4096M for magento 2.

[jc_mercado]

Our memory is at 2GB. We looked at the graphs and it has never been maxed out. Do you think 4GB is a minimum requirement?