You did not sign in correctly or your account is temporarily disabled

[muneera _al-kubaisi]

We’re using Magento 2 and I got this msg when I tried to log in
Who do I contact to enable the account?

[Manthan Dave]

Hi @muneera _al-kubaisi

I understand the problem you are facing !

It means your account password is change or due to security reason your account is disabled ( Locked) - So you will required to contact the admin of the store to unlock ( enabled ) your account !

If you have server/SSH access then you can also unlock your account by running below command : 

php bin/magento admin:user:unlock ADMINUSERNAME

you will required to run this command from the root of the Magento 2 directory !

You can also reset username and password of your account by running below command : 

sudo php bin/magento admin:user:create --admin-user="pearlbells" --admin-password="pear122l**all" --admin-email="pearl@gmail.com" --admin-firstname="Admin" --admin-lastname="Admin"

Hope it helps !