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Customer Support

Customer Support

Hello all,

 

What CRM platforms are people using to manage their businesses’ customer support?  Since starting my business, I have experienced a great deal of difficulty in comprehensively keeping track of my customers’ questions and order histories.  I would love to hear if anyone else is experiencing this issue, and if so, how they are managing their customer relations.

 

Thanks,


Peter Ciporin

5 REPLIES

Re: Customer Support

I suggest you the best CRM platform to manage the customer support ie. ZOHO. ZOHO is the best CRM to handle customer support and give them an enquiry regarding the solution. This is an online software where a customer can ask questions regarding your business. 

Re: Customer Support

Use Evayadesk for customer support. It is very easy to use. Integration happens in two minutes. It is more than customer service, customer engagement, customer satisfaction.

Advantages of using Evayadesk. You can have unlimited agents or employees added to the system which is all free. 

Customer support right from your application.

 

Easy Integration

If you are looking for Help Desk software that is quick to set up, very easy to use, and comes with an easy integration, Evayadesk is a great choice.

Customer enjoying your app

As of today only very large enterprises have roctik kind of customer support. When business give e-mail id to reach out for support, usually customers have to leave the business application. With roctik, customers are retained in the business application even for the support. Customers are not taken away from business application.

Simple Ticketing System

You do not need heavy features or customizations from your support ticketing system and just want your system to be up and running in minutes, then Evayadesk is the right ticketing system.

Evayadesk is very simple in understanding, feels pleasing. Any novice user will be able to use this without any struggle. You do not need to be good technically, need not be a tech savvy, to integrate evayadesk with your system. You can just signup and start using this.

Customer empowerment, engagement

Evayadesk’s roctik empowers customers by making customers part of the service process by allowing them to raise, view, update tickets and converse with technician’s offline. Instinctive engagement of customers is possible through roctik as customers are empowered to see the updates. Customer Support right on the main business application generates self-assurance to the customers on businesses, which is priceless.

Appealing Usability, easy work flow

You should be selecting evayadesk because it has very simplified usability to the user with the simple work flows like creating, assigning, and tracking tickets. Of course you can prioritize and categorize tickets. Get real time reports on tickets. And Admins anyway will have features like maintain the support staff.

Unlimited Agents

The good thing about Evayadesk is that, it comes with unique ticket based pricing and one can have unlimited agents. Prices are very competitive, it starts at just $24.99 per 500 tickets and unlimited agents which makes this unbeatable. 99% of the Help Desk software’s in the market limit the agents. This may be ideal if you have many customer service agents for your small business.

Save Time, Effort and Money

Roctik Integration into any business application is very easy. In minutes it can be integrated with web and mobile applications. It removes the pain for the customer to have long waits for the phone lines. Removes the pain of maintaining 24/7 support staff for the businesses, at the same time customer engagement to see the updates on the tickets from anytime, anywhere in the world. Customer retention increases as customer trust, satisfaction increases exponentially.

Nice Customer Experience

Customer experience is the main aspect which will differentiate one service from the other, Evayadesk gives very good customer experience, since the system is made to look very simple and ease of use to end customer. Heavy or too many features might create confusion to end user. Evayadesk has the ability to offer required features in simple manner making memorable experience to the customer.

Cloud Based

This being a hosted service, does not require any installation, you will not be bothering about ticketing data. You just sign-up and start using it. Within minutes integrations will be completed. Then it all looks as though it is your system, it just gets immersed into your system. This is the greatest part of evayadesk.

Finally with ease of use, uninterrupted availability and great customer experience your customers are happy. You can celebrate being happy with many reasons as your customers are happy, easy to integrate, hassle free maintenance, availability.

Re: Customer Support

Hi pciporin,

 

You can use one of 4 the following CRM systems include: Salesforce, ZohoCRM, SugarCRM and VtigerCRM.

 

At the momment, CRM4Ecommerce.COM are providing connectors allow synchronizing data bidirectional and completely between Magento platform and all of these CRM systems.

 

Best regards and Good lucky

 

Philip Nguyen

Re: Customer Support

Hello Peter Ciporin,

Managing customer's query is important and to reply them on time with correct solution is also important. To tackle this problem we have UVdesk Free Helpdesk for Magento 2, https://store.webkul.com/Magento2-Uvdesk-Helpdesk.html which is developed for the customer query management from the Magento 2 admin panel. Please check its user guide - http://webkul.com/blog/uvdesk-magento2-free-helpdesk-ticket-system/

Re: Customer Support

Hello Peter Ciporin,

 

Greetings of the day...!!!

 

Managing huge number of customer questions is not easy and there might be chances that he misses any query and if the customer doesn’t get any revert in stipulated time then chances are that customer will go away.

 

In case you hire people ( for example Associates) for replying the customer queries, then there might be the possibility that some of the associates do not reply properly to the customers and due to this nature, you might lose the sale and reputation.

 

You can check UVdesk Helpdesk ( https://www.uvdesk.com/en/ ) which is a helpdesk system providing features like Email Ticketing System, Email Piping, Knowledge Base, Agent Reporting, Theme & Customization, Social Media Apps, eCommerce App Integration and much more.

 

You can create your account in UVdesk panel and you can install Customer Query Form develop by Form Builder App of UVdesk and then for each customer submission query, a ticket will get created in the UVdesk panel where your support staff can check those ticket and reply back to the customer will the proper solution. In this way, you can keep a proper track of your customer's query.

You can sign-up here for free https://www.uvdesk.com/en/member/signup and we also have an add-on for Magento 2 website regarding the UVdesk, https://store.webkul.com/Magento2-Uvdesk-Helpdesk.html

 

Thanks