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Unable to create a support ticket for Magento 2 EE

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Unable to create a support ticket for Magento 2 EE

Hi Team,

I have been trying to get support from Magento Support since past 2 weeks, All I get is the standard response that I need to login. 


Let me explain the scenario again in detail.

We started using Magento 2 Enterprise 3 years back – for 2 websites (Kaprayonline & Zellbury)

We shut down KaprayOnline operations last year June(2019). Currently, we are just using Zellbury

The domain Kaprayonline is now closed as well. Unfortunately, the License owner for this account has email address linked to closed domain & Now this kaprayonline.com domain is closed and we need access to raise a ticket, make changes, make payments, change owner etc.

 

Also that team member is no longer with the organization.

Need your urgent support in this matter, Thanks

2 REPLIES 2
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Re: Unable to create a support ticket for Magento 2 EE

Hi @muhammadal96482,

 

If you are working with a Commerce (aka Enterprise) edition you should have a Sales contact at Magento/Adobe.

Maybe you shoudl start there?

 

If your account is connected with a Partner you should be able to see this tab on your account:

2020-03-02-02.png

 

I guess you should start with your sales contact at Magento.

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Re: Unable to create a support ticket for Magento 2 EE

Below information may be helpful to you 

 

https://magento.com/contact-us

 

Global Contacts Americas

Asia Pacific

Europe

Suman Kar(suman.jis@gmail.com) Magento Certified Developer Plus Skype: sumanphptech Problem solved? Please give 'Kudos' and accept 'Answer as Solution'.