1) Our Magento 2 extensions are being reviewed for a more than 2 monthes!
2) We have 4 real sales, 1st sale was 1 month ago but we still didn't get any PayPal payout.
3) Marketplace doesn't answer on our questions at all.
Can somebody advice anything to force Marketplace guys work quicker?
Thanks in advance.
And leta share such kind of Marketplace issues.
Same here, we have money in the account and no way to withdraw and no easy way of contacting magento.
Anyone get this sorted?
@SafeMage Please see that SafeMage was paid all sums for all applicable months. Magento pays each month but does not pay if the total is less than $100. Magento also pays out ~60 days after said month's end to allow for the 25 day return period, arbitration, and settlement. Please see the terms and conditions here for more information: https://magento.com/legal/terms/marketplace-xcelerate.
@kgerasimov, I know we discussed this via our support a few weeks ago. Please note that your sale funds do not exceed $100 for said month (we are about to pay for August 2017). GoIvvy will be paid on December 1st for August and September sales (permitted refunds do not cause this total sum to drop below $100). Please refer to our terms and conditions here: https://magento.com/legal/terms/marketplace-xcelerate
Please be sure to contact firstname.lastname@example.org and the support team will assist. We are currently working on adding additional support personal to the team so we can respond more quickly as well.
Please take a look at our terms and conditions here: https://magento.com/legal/terms/marketplace-xcelerate. You have two sales thus far, one in August and one in September. On November 1st we begin the payout process for August 2017. Since your payout in August is above $100 you will be paid very soon for your August sale. You will be paid for your September sale near Dec. 1st, pending no refunds.
Please note, you do not need to 'withdraw' money, Magento automatically pays you via your supplied PayPal ID in your account.
Please also note, that the total sales you see in your developer account is just lifetime sales.
You can always contact us at email@example.com for assistance.
Please note that your sale funds do not exceed $100 for said month (we are about to pay for August 2017). GoIvvy will be paid on December 1st for August and September sales (permitted refunds do not cause this total sum to drop below $100). The $838 is lifetime sales on Marketplace (i.e. sales from beginning since you joined through now) but we are only paying up to August right now and you didn't make more than $100 in the August time-frame.
You get a detailed order confirmation email and there are reports in your developer dashboard. To learn more or discuss this in detail please contact us at marketplace@Magento.com.
Please also refer to our terms and conditions here: https://magento.com/legal/terms/marketplace-xcelerate