Missing UX feedback after payments — how can Magento help address this?

[lanaf34391c17e]

I’ve been exploring utility payment flows for a long time and came across another issue—this time related to the lack of user feedback after completing a transaction. On platforms like the fescobill payment platform, users can submit payments but receive little to no confirmation afterward. There’s often no clear success message, email notification, or on-screen confirmation.

For service-based businesses using Magento, this kind of UX gap could hurt user trust. Have any of you implemented strategies within Magento to improve post-payment feedback and build user confidence?

Would love to hear how others are tackling this kind of issue—especially for services where trust and clarity are crucial.

[Ankit Jasani]

Hi @lanaf34391c17e ,

Generally, the third-party payment gateway should redirect back to Magento, and the content of success.phtml should be displayed to the customer. If this is not working in certain cases, you need to investigate those specific scenarios by checking the logs (payment-specific logs, system logs, and exception logs).

In addition to the above, consider using webhooks to confirm payments instantly on the server side. Based on that confirmation, you can integrate services like Twilio for SMS alerts or use email to notify the customer of a successful payment.

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Thanks