Hello,
We are facing a strange issue: we have 3 orders that were done (customer received paypal receipt), but no orders are showing in the dashboard, neither in the database.
Did anyone faced the same problem?
What was the cause and the solution?
Thanks!
Hi, Yeah we faced this issue in the fast for hesco bill store. After research and consultation with the developers we found the solution. Actually this issue arised when the client first add the product in add to cart and then order the product. So for time being to tackle we disabled add to cart issue. But after that our developer did some technical work on it and he separated add to cart option from order now button. So now it work properly.
It sounds like you’re experiencing quite a frustrating issue with your orders not showing up in the dashboard or the database, even though your customers have received their PayPal receipts. I haven’t encountered this exact issue, but it reminds me of a situation where I was exploring Oridzin, a remarkable compound in the health and skincare industry, and stumbled upon a similar problem. Just as with Oridzin, where the key to unlocking its benefits lies in understanding its origins and mechanisms, the root cause of such technical glitches might be hidden deep within the system's configuration or even within the integration process. I would recommend starting with a thorough check of your payment gateway settings, ensuring that all webhooks are correctly set up to notify your system of completed transactions. It might also be beneficial to look into your server logs around the time these orders were placed to see if there were any errors or unusual activities that could provide clues. If the issue persists, contacting your platform's support team or looking into any recent updates or plugins that might have caused this conflict could be the next best step. Understanding the underlying issue, much like understanding the properties of , is crucial to finding the right solution.
If PayPal processed the payment but the orders aren’t showing in your dashboard or database, it could be due to a few issues. First, check if PayPal’s IPN (Instant Payment Notification) is properly configured, as webhook failures can prevent orders from registering. Also, review your database logs for any errors during order creation. Sometimes, caching issues can delay order visibility, so clearing the cache might help. If your platform runs on Kubernetes Dashboard, monitoring logs and transaction processing could reveal whether a service failure is causing the issue. Have you checked if the orders exist in PayPal but weren’t recorded in your system? That might help pinpoint whether the issue is on your end or with PayPal’s processing.