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Payment issue (sage page using )

Payment issue (sage page using )

Our Magento site was working fine but we found a strange issue that when our customer pays online to us, his bank says you paid to monkeyoffice. however payment go to our account fine, We also tested 2 payment and everything is fine apart our bank also says that payment goes to 

Then We asked our merchant bank, plus global payment company and they said they can't see any issue on their end and they are recieving the money fine.

The problem is only with people who pay with their card and their bank say you paid to office monkey and not to us. Does anyone know what's going on? Customers are cancelling their payment, they think our website is not secured etc.

we are using sage page for this?