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Paypal bug in Magento 1.7.0.2?

Paypal bug in Magento 1.7.0.2?

I had a lady ask for a refund, and I could not find the order in Paypal.  I called paypal and they said her credit card was declined, but it went through as a sale on our site.

 

We are running Magento 1.7.0.2.  I would have filled the order and never thought twice about the order, except she asked for a refund.

 

Is there a bug in Magento that it marked this as a completed sale?

2 REPLIES

Re: Paypal bug in Magento 1.7.0.2?

You'll need to turn on debugging/logging for PayPal. There is a setting under the many numerous PayPal sections in the admin under System > Config > Payment methods. Find the appropriate PayPal setting and turn debugging on so you can watch for future events/problems. Unforunately anything which is previously sent is going to be very hard to diagnose as there is no logging turned on.

Mark Shust · ZCE, MCD+
https://jamersan.com/



Tags (1)

Re: Paypal bug in Magento 1.7.0.2?

Am I looking for "debug mode"?  I see that it is turned on already.  I don't see another option that seems related to expanded logging.